Terms of Service

shaaby (operated by Heliopolis Inc.)

These Terms of Service (“Terms”) govern your access to and use of the website located at shaaby.com (the “Site”) and your purchase of products from shaaby, a brand operated by Heliopolis Inc. (“shaaby,” “we,” “us,” or “our”). By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site or place an order.

For questions about these Terms, contact us at hi@shaaby.com

1. Eligibility

By placing an order, you represent that you are able to form a legally binding contract and that the information you provide is accurate and complete. There is no minimum age requirement to place an order; however, if you are a minor, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf and is responsible for your use of the Site.

2. General conditions

We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to refuse, cancel, or limit any order for any reason, and to limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, the same payment method, or the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Site, and to promptly update your account and other information (including your email address and payment details) so that we can complete your transactions and contact you as needed.

3. Products, descriptions, and availability

We make reasonable efforts to display our products and their descriptions, ingredients, and images accurately. However, we do not warrant that product descriptions, colors, packaging, or other content on the Site are complete, current, or error-free. Product availability is not guaranteed, and we may limit, discontinue, or modify any product at any time without notice.

4. Food safety, allergens, and product use

The following applies to food and other perishable or consumable products we sell. Please read it carefully.

• Allergens. Our food products may contain or come into contact with common allergens, including but not limited to sesame, wheat, soy, and other ingredients. Allergen, ingredient, and nutrition information is provided on the product packaging. You are responsible for reviewing the product labeling before consuming our products. If you have a food allergy, sensitivity, or dietary restriction, do not rely solely on the Site; review the packaging and consult a medical professional if you are unsure.
• Cross-contamination. Our products may be manufactured or packaged in facilities that also handle allergens. We cannot guarantee that any product is free from trace allergens.
• Storage and preparation. Frozen and perishable products must be kept frozen or refrigerated as indicated. You are responsible for storing products at the proper temperature upon delivery and for preparing them in accordance with the instructions on the packaging. Improper storage, thawing, refreezing, or undercooking may make products unsafe to eat.
• No medical claims. Any nutritional or dietary statements are for general information only and are not intended as medical or health advice.

To the fullest extent permitted by law, shaaby is not liable for any illness, allergic reaction, injury, or other harm resulting from improper storage, handling, preparation, or consumption of our products, or from an allergy or sensitivity that was not disclosed to or known by us.

5. Orders and acceptance

When you place an order, you are making an offer to purchase. All orders are subject to our acceptance. A confirmation email acknowledges receipt of your order but does not constitute acceptance; acceptance occurs when we ship the product. If we cancel an order after you have been charged, we will refund the amount you paid for the cancelled items.

6. Errors, inaccuracies, and omissions

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice, including after you have submitted your order. We undertake no obligation to update, amend, or clarify information on the Site except as required by law.

7. Pricing and payment

All prices are listed in U.S. dollars unless stated otherwise and are exclusive of applicable taxes and shipping charges. Taxes and shipping are calculated at checkout. We may change prices at any time, but changes will not affect orders we have already accepted.

Payments are processed through our e-commerce platform and third-party payment processors. By providing payment information, you represent that you are authorized to use the payment method and you authorize us (through our processors) to charge the total amount of your order. We do not store full payment card details; payment data is handled by our processors under their own terms and privacy policies.

8. Shipping and delivery

We currently ship to the destinations shown at checkout, and the available shipping destinations may change from time to time. Products are shipped via reputable third-party carriers. Frozen and perishable products are shipped using packaging intended to keep them frozen or cold in transit. Delivery times are estimates and are not guaranteed. Risk of loss passes to you upon delivery to the carrier.

Because some of our products are perishable and temperature-sensitive, it is your responsibility to provide an accurate, deliverable shipping address and, for perishable items, to ensure that someone is available to receive and promptly refrigerate or freeze the products upon arrival. We are not responsible for delays, spoilage, or damage caused by circumstances outside our reasonable control, including incorrect or incomplete addresses, missed deliveries, the recipient’s failure to promptly store perishable products, weather, or carrier delays. You are responsible for any customs duties, import taxes, or other charges that may apply to orders shipped to your destination.

9. Returns and refunds

Because many of our products are perishable food items, all sales are final and we do not accept returns. Please do not ship products back to us.

We may, at our discretion, issue a refund upon request. If you are not satisfied with your order for any reason, contact us at hi@shaaby.com and we will work with you to make it right, which may include a refund. Refunds are issued to the original payment method and may take several business days to process depending on your payment provider.

10. Promotions and discounts

Any promotions, discount codes, or offers are subject to their own terms, may be modified or withdrawn at any time, cannot be combined unless stated, and have no cash value.

11. Third-party links

The Site may contain links to third-party websites or materials that are not owned or controlled by us. We are not responsible for examining or evaluating the content, accuracy, or practices of any third-party sites, and providing a link does not imply our endorsement. Any dealings you have with third parties found through the Site are solely between you and the third party, and we are not liable for any harm or loss related to them. Please review the applicable third party’s terms and privacy policies before engaging in any transaction.

12. Intellectual property

The Site and its content, including the shaaby name and logo, text, graphics, images, and design, are owned by or licensed to Heliopolis Inc. and are protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.

13. User conduct

You agree not to use the Site for any unlawful purpose, to interfere with its operation or security, to submit false information, to transmit any viruses or malicious code, or to infringe the rights of others. We may suspend or terminate your access to the Site at any time for any reason.

14. Disclaimer of warranties

Except as expressly provided in these Terms and except for any warranties that cannot be excluded under applicable law, the Site and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.

15. Limitation of liability

To the fullest extent permitted by law, Heliopolis Inc. and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising out of or related to your use of the Site or our products. To the fullest extent permitted by law, our total liability for any claim arising out of or related to these Terms or your purchase will not exceed the amount you paid for the product giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Heliopolis Inc. and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms, your misuse of the Site or products, or your violation of any law or the rights of a third party.

17. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use the Site. We may terminate or suspend your access to the Site at any time, without notice, if we believe you have violated these Terms, and you will remain liable for all amounts due up to and including the date of termination. Any obligations and liabilities incurred before termination survive termination of these Terms.

18. Governing law

These Terms and any dispute arising out of or relating to them or your use of the Site are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.

19. Dispute resolution and binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or our products that cannot be resolved informally will be resolved by binding arbitration administered in the State of Delaware, rather than in court, except that either party may bring an individual claim in small claims court where eligible. The arbitration will be conducted by a recognized arbitration provider under its applicable rules, and judgment on the award may be entered in any court having jurisdiction.

Class action waiver. You and shaaby agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

To begin, contact us at hi@shaaby.com so we can try to resolve the matter informally first.

20. Changes to these Terms

We may update these Terms from time to time. The “Effective date” above indicates when the Terms were last revised. Changes are effective when posted to the Site. Your continued use of the Site or placement of an order after changes are posted constitutes acceptance of the revised Terms.

21. Severability and entire agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect. These Terms, together with any policies referenced on the Site (such as our Privacy Policy and Shipping Policy), constitute the entire agreement between you and shaaby regarding your use of the Site and supersede any prior agreements.

22. Contact us

Heliopolis Inc.

8 The Green, Suite B

Dover, DE 19901

Email: hi@shaaby.com